After numerous failed attempt to chat online last week, I decided to place online relocation order and ended up losing my internet connection. I don't move into to my new property until two weeks time and I needed connection at the old address. Now I don't have any internet connection at all. I called in this morning as well and was advised that m internet connection will be disconnected at the old property when I move in to the new address and plug in the modem. But now I've been bounced back from department to department like a ping pong ball. I've talked to Tech support, then got transferred to customer service and then to relocation but no help. Your online relocation tool is pathetic as your disgusting service TPG!  ... View more

My internet connection keeps dropping off due ppp3 error. After restarting the modem, the connection comes back up and then it disconects again. Here's the error log from TP Link Archer VR1600v:   IDTimeTypeLevelLog Content117/04/2019 23:23PPPErrorppp3217/04/2019 23:23PPPErrorppp3 Timeout waiting for PADO packets317/04/2019 23:22PPPErrorppp3417/04/2019 23:22PPPErrorppp3 Timeout waiting for PADO packets517/04/2019 23:21PPPErrorppp3617/04/2019 23:21PPPErrorppp3 LCP down71/01/2016 10:01PPPErrorppp381/01/2016 10:01PPPErrorppp3 Timeout waiting for PADO packets   ... View more