Hi @Damon_Magain,    Welcome to the Community!    Before attempting the troubleshooting steps, TPG recommends that you: 1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php 2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server. If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/      Regards, Ahra_G ... View more

Hi @krisboz1 ,   service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   In your case, the service has not yet activated and an NBN technician has been booked to complete the installation.     ... View more

Hi @krisboz1,   Based on the latest log on file, you have been in contact with oen of our Engineers and confirmed that your service is now working, now connected for 5h 20m.   Billing adjustment will be under assessment and will be discusssed by one of our Engineers. Let us know should you require further assistance.     Cheers! ... View more