Thats a bull** response BasilDV , I am on ADSL2+ and up until saturday 16th March I was regulalry getting wi fi speed between 11-15 MBPS! For my situation, my internet has been down since that day! I now have to tether my iphone to my laptop to access the internet, I had a TPG technician visit on 21st March who stated it was a faulty wall socket which was duly changed at cost of $44, to myself! but even after that there is still no internet! , I feel ripped off, There is a line fault but TPG are doing nothing about it only to suggest I change over to the NBN! oh yes more expensive! but my building doesnt get the NBN until 18th April at the earliest, I've lost count of the numeorus phone calls to the Philipines only to receive the same bog standard response , "our engineers are assessing the case" So thats some guy in Manila looking at his computer and taking readings , instead of an engineer in sydney physically checking the line and finding the fault! When it comes to NBN changeover time , I think its going to be AussieBroadband where are you!! TPG are doing NOTHING FOR ME because they know its three weeks supposedly before the change over!
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I was browsing this forum earlier this evening & seen a post where it sees TPG are saying 1.1 MBs is normal speed for ADSL2+ and I thought what bull**! UP until Saturday 16th March I was regulalry getting between 12 & 15 mbs on wi fi in my home, since then, my internet has been off ! I have made numerous telphone calls to TPG , all to no avail,! I keep getting the same old answer, "our engineers are assesing the case" What TPG are actually doing is absolutely NOTHING, they know that my building is in line to receive the NBN apx 18th April, they have suggested on more than one occasion that I now apply for TPG NBN service, this was suggested to me by a so called technician last week , AFTER a TPG technician had called to my home on 21st March & informed me that the fault lay in my wall socket connection which he then changed at a cost of $44!! So we then test the line , NO internet or very very very slow connextion so slow that I cannot even get a speed test up or open a page! I've rang TPG virtually every day for the past ten days, its a waste of time, they have stated , "there is noise on the line/ there is interference/ they are implying that the line is at fault, Ok, the original lines were / are supplied by Telstra, but TPG have done absoluytely nothing to my knwoledged to contact Telstra to actually come to my building again & check the lines. I have done a line test & yes there is crackling on the line , but TPG are doing nothing to rectify, TPG are ignoring my complaints becuse they think in three weeks I will change over my contract to TPG NBN Think again TPG , your actions & service is disgusting, I wll certainly be looking at my options in 3 weeks time,
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