Hello, I pre-ordered the $69 NBN bundle and was scheduled for an installation appointment on the 28th of March between 1pm - 5pm. The technician never came within the specified time frame and when I called customer support at 5pm, the technician left a report saying there were wet weather conditions and the installation could not be completed. This however was not the case, as it was 27 degrees celcius and SUNNY. I was then rescheduled for a new appointment for the 7th of May, a whole month later. This is ridiculous due to the fact that the technician left a false report and I had pre-ordered the NBN bundle. Is there any way to reschedule my appointment to an earlier date?
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