Hi @Liangshan,   Good to hear that the service is now working.   Should you require further assistance, please let us know.   Cheers! BasilDV ... View more

Hi Jackie,   An SMS was sent to the mobile number listed on the account. This is in relation to the onsite Technician that will be sent out to check the lines outside. Your presence is not required unless otherwise directed by any TPG representative.   Our technical escalations team will keep you posted.   Cheers, Joseph D ... View more