Welcome to TPG Community!
We tried to locate your account using your community details, but failed to find a match.
Are you using a WiFi connection to test the speed or did you try to use a Wired connection as well? We've created a community article which will guide you with some troubleshooting. Check this link.
If you are still getting a slow speed via Wired, please let us know and shoot me a PM with your TPG username or customer ID number.
How to send a PM? Click here.
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