Hi @Carnst,   Welcome to TPG Community!   You may request from our Customer support team to provide you the usage report via Email. In this report, you'll be able to see if your connection has been dropping and if how many times it happened.   You may contact our Customer support team on 1300 993 011.   Kind regards, BasilDV ... View more

As per checking, the previous technicians have replaced the cable connectors, removed 3 way splitters and made some repairs in the TAP or the line outside, but it appears that the issue is still ongoing.   Thus, we have reescalated the matter to NBN Co. and they have advised that another technician should come out to investigate further. This is also to fully identify what is causing the issue and check what can be done to resolve it.   As soon as the final report is received from the technician, you will be contacted by the case engineer to discuss the outcome of the visit. ... View more