I will preface this by saying that we had ZERO issues with TPG prior to the NBN coming in. Since then, we’ve had nothing but trouble. And we’re always told that it’s “an issue with NBN” - it’s never an issue with the actual service provided by TPG. After having NO communication from anyone at TPG over this last issue, I’d had enough. I found another company - I signed up - and in under an hour I had received notification that they’d taken over the NBN service and we could change our router settings. Less than TEN minutes later…I was happily connected to the internet. No issues, not the slightest hassle. Obviously an NBN issue….not at all an issue with TPG. ... View more

Still no response from the “escalation” that was submitted yesterday. Internet is doornail dead. Customer service (when you can eventually get through) are so very nice and lovely — but nice and lovely doesn’t help our connectivity issues. It looks like our time is coming to an end…after 16 years :/ ... View more

I received the same one today.  From the email address non-reply@tpg.com.au.   I feel like this should be looked at/taken a bit more seriously than linking to a post from two years ago...but, maybe that's just me.   ... View more

OMG I am getting SO frustrated. We’ve been with TPG for years and have never had this kind of issue. Customer service has been good, but...this is getting ridiculous. NBN tech came out on 05/01 and changed the black box. Internet worked fine until the evening of 07/01. Morning of 08/01, it seemed to be okay - in the evening it was not okay. Called customer service and they confirmed that there was an issue and opened a ticket. On 09/01, I received a call asking if everything was okay because it was showing on their end that it was okay. I said that it seemed to be, but asked if it could be monitored for another day. They agreed and it was monitored. There were no further issues. Yesterday, the ticket was closed. This morning the internet is dropping out AGAIN!!!! Seriously, why is it working if it’s being monitored, but as soon as a ticket is closed issues start back up??? My phone and laptop were both connected to the internet, then suddenly they were not. What is going on? And of course I can’t attach a screenshot because only jpg, gif, and png are valid extensions here - not jpeg! Basically, the message says: “The WiFi network ‘xxxxx’ does not appear to be connected to the internet. So you want to temporarily use mobile data?” And my partner had this message come up on her phone. This ONLY happens when I have issues with the internet on my phone and computer. “Can not verify server identity - the identity of ‘ics.ecal.com’ cannot be verified” She clicked the details button on that message and this came up: Subject Name Country or region CN STATE/Province Hubei Locality Wuhan Common Name mediarouter.home Issuer Name Country or Region CN STATE/Province Hubei Locality Wuhan Common Name root.home Email address. mobile@huawei.com Serial Number 1 All of that would be heaps easier if I could actually attach images from my phone :/ It’s also the reason I’m commenting here instead of calling again - because it’s too hard to explain this over the phone. ... View more

Yep, I did. 🤞🏻🤞🏻 for a resolution tomorrow :) ... View more

I’m really confused. Called tpg again this morning and was told it’s an nbn issue and that they would get nbnco to send a technician out. I just checked the nbn outages page for the gazillionth time and it says no outage detected and to contact service provider if there are issues. There’s nothing on the nbn site about maintenance outages either. The person I just spoke to at tpg told me that there were maintenance outages in my area. ?????? None of this actually makes sense and it’s all contradictory. We just need working internet by tomorrow so we can actually do our jobs. :( ... View more

So it’s working for MAYBE 5 minutes out of each HOUR - and when it IS connected, it’s very slow and obviously unstable. ... View more

The “waiting to be configured” message went away...to be replaced with the “cannot connect to the internet” message again. I have a ticket number, but no further response from tpg, and a bucketload of work to do starting on Tuesday (05/01) that I CAN’T do because of this problem. Would be happy to drive to Macquarie Park to pick up a new modem, if that is an option - and if that is indeed the problem. I seriously need this sorted tomorrow (Monday 04/01) :( ... View more

This message has been showing for well over an hour now. I’m assuming it’s because I was instructed to do a factory reset of the modem? “Your newly installed broadband equipment is waiting to be automatically configured” But it doesn’t seem to be progressing any further. ... View more

I did check the NBN status page and everything seems to be fine at my address and the nbn box seems to be working fine. I think it’s the Huawei modem. It just won’t connect to the internet. It was working this morning, then it suddenly wasn’t - it has done this numerous times over the past few months. I’ve called tpg a couple of times about this previously. My main concern at the moment is work. I really need to get this fixed ASAP - even if that means I go out and purchase my own modem (obviously, I’d rather not do that - but this is a big issue at a very bad time :( ) ... View more

I’ve just been able to log in to the admin page for the modem. I have the following information: Product type: HG659 Device ID: 00E0FC-J3N8W17314006496 Hardware version: VER.B Software version: V100R001C216B112 When I try to connect to the internet, I get the following message: Your device can not connect to the internet, please contact your ISP. ... View more

Also, I have reset the modem to factory settings...I’ve done numerous reboots...I can’t access the admin page for the modem because...no internet. My partner and I are both working from home due to Covid and this week is a REALLY busy week due to end of semester results (we both work in education support for a University) - this needs to be fixed as soon as possible. I’m a bit anxious :/ ... View more

Thanks @marbell !   Pretty frustrating, to be honest.  :/ ... View more

This has happened in Thunderbird and Apple Mail in High Sierra version 10.13.1 ... View more

I'm actually having this problem as well.    The list of recipients is 21 and the server is saying that it's too many recipients.  ??   It says that it did not recognize two recipients -- one was an iinet.net.au address and the other was bigpond.net.au. Is there an update for this issue? ... View more