Hi @GONEFTN,    Welcome to the Community!    We're sorry to learn that you are experiencing issues with the connection.    Based on the result of the tests, your modem is currently detecting a sync speed ranging between 19-20Mbps from the line which you can confirm when you log in to your modem's user interface. It appears that the problem is getting the result to show up on your devices. It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.   We would suggest running a speed test on a computer connected via Ethernet for us to narrow down the actual cause of the slower connection speed.    I would recommend checking out these articles: Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? Netflix - Troubleshooting Connection & Streaming Issues   Should the issue still persists, kindly let us know of your best contact time so we can organise a call back to be made form our Technical Team.      Thanks!    ... View more