Welcome to TPG Community!
We were able to locate your account and checked the line attenuation that you are getting.
We've run some test and it is within range. The line attenuation based on the TPG DSLAM website for the sync speed of 7.3Mbps is 37.5dB in which the 38dB is still within the acceptable range.
If you are experiencing any issues within your internet service, please let us know.
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