Hi jfielding,   Recent update on the lodged fault showed that a tech visit is booked on Thursday, 27 January 2022 between 8:00 AM - 12:00 PM. Please ensure to have someone of legal age present during the visit.    Further updates will still be provided via phone call or SMS.      Hi unfortunately the connection is still playing up. ... View more

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Hi @jfielding,   Welcome to TPG Community!   We tried to search for your account using your community details to no avail.   We'd like to look into it to understand the situation and to be able to run a diagnostic test within your NBN service.   Please shoot me a PM with your TPG username or customer ID number.   How to send a PM? Click here.   Kind regards, BasilDV ... View more