Hi TPG Provisioning Team,
NBN has installed the new lead in conduit last Friday (30/08/2019) and it seems to be working (I’m getting 4 lights litted on the black NBN box now and I'm able to connect to the wifi as well). In this case can TPG help to arrange for REMOTE NBN activation of the service at my property soonest possible? Attached is the NBN box serial number (9192PJ684601697) and HFC Mac ID (78 23 AE 9C 76 A5) as well. The NBN box and the TPG modem router has previously been installed by the first NBN technician (there has been 4 in total..) and it is all good to go.
I would like to request for a remote activation of my NBN service as I believe another NBN technician appointment to my property is not required as all the hardware and wiring has been installed and it is just waiting for the activation and it is ready to go, can this be done soonest possible? Should I leave both the black NBN Box and the TGP modem/router on for this to happen? I really need internet connection as I've got no internet connection close to 3 months since my first application date with TPG/NBN.
Castle Hill 2154, NSW
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Hi Will, thanks for the update, could get more clarification on what is meant by " the order is no longer in-held"? And standard installation would mean that NBN would connect the HFC cable from our street to our property's utility box on the outside as explained from the attached? If yes I look forward to the appoint on this Friday 28th of June 2019 between 8am to 12pm. Regards KC
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I'm staying at XXXXX, Castle Hill 2154, NSW and I've recently requested for the NBN 50 plan through TPG for my property and an NBN installer came on the 5th June 2019 and he has connected the internal network cleanly. However he was unable to finish the installation as according to him the underground Lead-In Conduit (LIC) is missing and it was not connected to my property's PCD from the street's multiport (MPT) and that Civil Works would be required. I've then received an email from TPG on the 10th June 2019 saying that there is an External Network Shortfall – Civil Works will be required, attached is the email from TPG.
Then I've got another call on the 14th of June from NBN saying that this has been resolved and they will send another NBN installer on the 17th of June 2019 to finish the installation. But when the 2nd NBN installer arrived he gave the same reason: that Civil works is required to install the underground Lead-In Conduit for my property as he is not getting any signal, so NBN has just wasted my time as I've taken time off from work.
So I called TPG to confirm what is going on and why the problem wasn't communicated between the NBN departments in the first place and according to TPG, NBN is still saying that the Civil Works have been completed in their latest report when clearly it has not. Could TPG help to properly communicate this back to NBN to check on this and to get back to me on when the Civil Works will actually start and when will it be finished?
**Post edited for security and privacy reasons.
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