Hi @adslrep8, we appreciate your loyalty and we apologise for the inconvenience this has caused you. We'll review your previous interaction with our staff as part of our ongoing effort to provide the best possible customer service and will be dealing with the matter internally.   We'd like to arrange one of our Business Solution Change of Plan specialists to contact you to ensure that this concern will be addressed.   Please send us a private message with your best contact number and most convenient time to receive a call.   To send a PM, please refer to this link: How do I private message (PM) in the community     ... View more

Hi @adslrep8,   We apologise for the wrong information.   We've checked the account and can confirm that you are under our NBN business FTTC bundle, which includes a static IP address.   It is available when you log in to "My Account", then under NBN account management click on "ADSL Settings". On the page, look for the WAN IP address.   May we know where did you notice that the IP address was changed?   Are you able to send a private message with the screenshot of the IP address change?   Regards, BasilDV ... View more