TPG do not throttle the speed of any game console. The speed test result of Game Console is the measurement of your connection (at home) going to Game Console's Server. It is not the actual speed of your service.
Our initial test result shows no fault that can cause download speed issue with the game console, since all devices are getting a good connection speed on the network this could be an isolated case that requires further test and investigation to identify what causing this issue.
I'll wait for your contact details.
There’s no point in a technician ringing or doing any tests, because it’s the xbox downloads that are being throttled because I’m not the only one going through through it judging by other people’s threads regarding this on TPG community page. I spend $89 a month just so I can have a stable and realiable Internet connection hence I went through TPG and I have no issues other than the only problem I have is the actual xbox downloads themselves, can stream and watch Netflix/Stan/YouTube all in HD and all via the xbox itself no problems whatsoever but as soon as there’s an update or if I’m downloading games/ apps the speeds sits terribly low. I just wanna know if the Xbox downloads have been throttled and if so why, as that’s what I mainly do with the internet as that’s why I originally went through TPG because of a quality service reliable speeds/connection ect, but I can download off my PC with no issues off my phone with no issues all connected via my modem with TPG but the moment I start any xbox download or update the speeds drop down and average 300Kbps-2Mbps. 11 hours to download 21.30GB on a speed connection of around 85Mbps down and 25Mbps up, just doesn’t seem right considering I can download Netflix videos on my phone at top speed.
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I'm sorry to hear that your NBN installation has been less than favorable. I can see that a Provisioning Case Manager attempted to reach out to you today, but they're unable to get hold of you to discuss the case.
I took the liberty to go over your case. I understand that the order had to be resubmitted, hence the reason why an installation appointment was booked to progress the new order. At this point, NBNCo has tagged your order as In-Held because remediation works are required to run a 10-12 m underground Lead-in conduit from the pit. In addition, trenching needs to be done. It was noted that permission is required from the neighbor and Strata to run the Lead-in Conduit. We suggest that you remind the parties involved about the remediation works. The planned remediation date is scheduled on or before October 29 which is subject to change. Further updates will be coordinated with you by your assigned Case Manager.
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Hi @johnmcgirr1296, we can see that our Provisioning Team has been in touch and discussed the concerns raised.
As advised, you will need to seek approval from your strata so NBN Co. can proceed with the remediation works.
Once the approval is received, the case manager will book another appointment for a technician visit.
You can contact our Provisioning Team directly on the number they have provided via SMS to provide updates or you can advise us here so we can inform the case manager.
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