Hi, I’m quite confused I had an NBN appointment to have the NBN connected via HFC technology on the Friday 28/06/2019, technicians had come out to do the work but were unable to because my place doesn’t have the outside untility box installed, yet every other unit in my complex has one installed and I’m the only one without it. I applied for the NBN last week sometime and it said I was able to receive it ect. I’ve already paid $119.00 for the connection set up ect but have not been able to receive the NBN due to the outside utility box never being installed yet out of the 20 odd units in my complex I’m the only one without the box....even the technicians had said they have been next door to connect the NBN and can’t understand why out of all the units there isn’t one installed at my place. I had rang TPG after the technicians they left, as they told me to do so, and explained it ect I was told I would receive an email or text notification letting me know when NBN will have the utility box installed.....I access my account only to find that it’s still saying my account is in progress and I have an appointment on the 28/06/2019 which has already passed. I’m confused on wether I should cancel my subscription with TPG and select another provider that wouldn’t say my NBN that I’ve paid for would be connected on a certain day without first checking to see if it’s currently available at my address (which through any provider states that NBN is available at my address) or do I ring NBN and speak to them about doing their job properly because clearly they haven’t if I’m the only unit without an NBN utility box located outside of my place when every other unit has one. ... View more