Hi @Kathleen2 . I'm checking in Post Office now. No error attaching files. Can you send email to postmaster@tpg.com.au detailing your problem. ... View more

Hi @adsl98ky,    We appreciate you raising this concern to us.    I've managed to check your account and it appears to be up-to date with regards to payment.  Could you please post a screenshot via private message of the email itself so we can verify and check on our end?      Thank you. ... View more

Hi @adsl98ky,   For testing purposes, please try to send email using our post office (https://www.tpg.com.au/home/postoffice) let us know if you'll experience the same issue.   Regards,     In my inbox ... View more

Hello adsl98ky, Thank you for your message and for being a part of the TPG Community. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information: • Username • Full Name • Full Address • D.O.B. • Telephone No. I will reply ASAP on receipt of the above. Regards PeterW How To Private Message within the TPG Community: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45 My TPG app for IOS and Android - https://www.tpg.com.au/download ... View more

Hi @adsl98ky   Thank you for replying via email. Since you have confirmed that a modem reset has been done, I have escalated this issue to our Engineering Team for further investigation.   Updates pertaining to this case will be provided to you by an Engineer via SMS or phone call.  Should you need our assistance further, feel free to leave a comment.   Regards, ... View more