First Impressions Count

[pkdevine]

Hi BasilDV,

Thanks for the response, managed to get the tpg site loaded for the support number. Called tech support and they made a few changes and it is much better now.

C:\Users\paul>tracert www.tpg.com.au

Tracing route to www.tpg.com.au [203.26.27.38]
over a maximum of 30 hops:

1 6 ms 2 ms 4 ms 10.0.0.1
2 16 ms 16 ms 16 ms 10.20.22-149.tpgi.com.au [10.20.22.149]
3 30 ms 28 ms 27 ms nme-apt-bur-agr1-Te1-3.tpgi.com.au [203.219.5.53]
4 31 ms 28 ms 28 ms 27-32-160-194.static.tpgi.com.au [27.32.160.194]
5 46 ms 34 ms 31 ms syd-gls-har-crt2-be-10.tpgi.com.au [202.7.173.17]
6 30 ms 29 ms 28 ms au-ns-1813-ipg-01-Eth3.tpgi.com.au [203.221.3.123]
7 29 ms 28 ms 31 ms 203-220-35-90.tpgi.com.au [203.220.35.90]
8 * * * Request timed out.
9 29 ms 31 ms 29 ms 10.226.13.13
10 28 ms 33 ms 103 ms 210-185-70-18.tpgi.com.au [210.185.70.18]
11 29 ms 28 ms 28 ms www.tpg.com.au [203.26.27.38]

Trace complete.

[pkdevine]

p.s. it was the same for both wifi and wired give or take 3-5ms

[BasilDV]

Glad that it is resolved @pkdevine

Let us know if you need further assistance.

Stay safe

BasilDV

[pkdevine]

i am getting really agitated here, gone to hell again.......... Not only is the most expensive internet i've ever set up due to constant travel to the new apartment its also unrealiable so far.......

C:\Users\paul>tracert www.tpg.com.au

Tracing route to www.tpg.com.au [203.26.27.38]
over a maximum of 30 hops:

1 5 ms 4 ms 5 ms 10.0.0.1
2 1521 ms 1489 ms 1669 ms 10.20.22-149.tpgi.com.au [10.20.22.149]
3 2053 ms 2847 ms * nme-apt-bur-agr1-Te1-3.tpgi.com.au [203.219.5.53]
4 2866 ms 1619 ms 1726 ms 27-32-160-194.static.tpgi.com.au [27.32.160.194]
5 * 2552 ms 1933 ms syd-gls-har-crt2-be-10.tpgi.com.au [202.7.173.17]
6 2367 ms * 2788 ms au-ns-1813-ipg-01-Eth3.tpgi.com.au [203.221.3.123]
7 1587 ms 1907 ms 2057 ms 203-220-35-90.tpgi.com.au [203.220.35.90]
8 * * * Request timed out.
9 2483 ms 1036 ms 1767 ms 10.226.13.13
10 * 938 ms 1617 ms 210-185-70-18.tpgi.com.au [210.185.70.18]
11 * 2970 ms 853 ms www.tpg.com.au [203.26.27.38]

Trace complete.

i cant even play D3 now, news.com.au wont load, I don't hold much hope of being able to wrork tommorrow.

[pkdevine]

I've nver experienced anything like this in my entire life of internet since getting a dial up in 1994. So unstable what the hell is going on TPG?

[pkdevine]

getting worse......

11.36pm 

C:\Users\paul>tracert www.tpg.com.au

Tracing route to www.tpg.com.au [203.26.27.38]
over a maximum of 30 hops:

1 4 ms 4 ms 5 ms 10.0.0.1
2 * 2299 ms 1447 ms 10.20.22-149.tpgi.com.au [10.20.22.149]
3 2551 ms * * nme-apt-bur-agr1-Te1-3.tpgi.com.au [203.219.5.53]
4 * 2743 ms 2910 ms 27-32-160-194.static.tpgi.com.au [27.32.160.194]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * 1479 ms 203-220-35-90.tpgi.com.au [203.220.35.90]
8 2891 ms * 2755 ms 10.226.13.20
9 * 1865 ms 1918 ms 210-185-70-18.tpgi.com.au [210.185.70.18]
10 2111 ms 2331 ms 2762 ms www.tpg.com.au [203.26.27.38]

Trace complete.

What irks me is they said should be stable now (which it was at that point for a few hours) and not offer a decent explanation of what was changed. but that doesnt matter . What also irks more despite the trace they still seem to want to test internal networks. Doesnt matter whether its wifi or ethernet they totally ignore the hop from modem to first tpg router. this issue isnt internal it is from the modem outbound, look at the evidence for freaking sake. running a speedtest.net will not tell you this (no idea why this was suggested as a troubleshooting step!!!!) Download speed has nothing to do with latency the ping was a few K at that point but they didnt care about ping or latency only yhe DL speed.

[pkdevine]

I am only angry because of 1. the tinme it took to get internet into here and 2. i moved into the new apartment today and I cannot trust that i will be able to work tomorrow. If i cant open news.com.au what hope do i have Zooming meetings all day. So sad  and as the title suggests a few weeks ago First impressions matter. 

[pkdevine]

*

[Riezl]

We sincerely apologise for the inconvenience this ongoing issue is causing you.  Please send us a private message with your best contact number and most convenient time to receive a call for further troubleshooting.

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