4g Data Barred

Level 2

I have paid direct debits for my account but my prepaid balance is still 0 and my 4g is still barred . Its been two days. I tried turning my phone off , reinstalling the sim and resetting my network settings, it still doesn't work. please help



Hi @heelo


Welcome to the Community! 


I was able to pull up an account using your Community info and checked the status of your service. Since you made the payment using a direct debit last Friday, 07 June, it will normally take 3-4 working days before it gets posted on your account. 


Another option is to use a credit card for real-time posting and for you to be able to use the service. If you'll do that option, the direct debit payment will be used for future payment. 


You may check this link for more details: TPG billing cycle and advance payments explained


Please don't hesitate to let us know should you require further assistance.