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Account closure

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Level 1b

I have an NBN account which I would like to close. I am not under contract.

I want to cancel my tpg business and close my tpg account. Because I have to move, I no longer need my own tpg account. My English listening is not very good, and it is more difficult to communicate with your customer service. I hope that you can help me stop my current network service, and then I will no longer have to worry about my account.
Sincere thanks

2 REPLIES 2
Moderator

Hi @6160172,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and would like to arrange a call from our Accounts team as they will need to confirm that the request is coming from the account holder for security purpose.

 

Further discussion of the process will be given by them.

 

Please shoot me a private message with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

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Moderator

Hi @6160172, we can see that our Accounts Team has been in touch and you were advised on how you can proceed with your request.

 

Please make sure to send an email to finalise the matter.

 

Let us know if we can be of further assistance. Thank you.