Bill query

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Level 1

Could someone explain why my first bill etc was paid on the 4 April & my 2nd payment has come out today 29 April & not on the 4 May? Thank you

1 REPLY 1
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Moderator

Hi @margjessie100,

 

Welcome to the community!

 

TPG is a prepaid service, which means we charge a monthly fee in advance. And as part of our billing system’s automation, we charge 7 days before the next billing cycle to make sure that account will not expire. It is normal for the 2nd payment dated  27th of March.

 

I recommend having a read of the following TPG Community articles below which will guide you on how to access and check your billing info online via My Account:

Your billing cycle and advance payments explained:https://community.tpg.com.au/t5/Accounts-and-Billing/Your-billing-cycle-and-advance-payments-explain...

TPG My Account - Accessing your account information online:https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-informati...  

 

Let us know should you require further assistance.

 

Cheers!