Can't access Dashboard so can't payment

[billyjeong]

My credit card has changed as it's scammed. I've got an email to pay/change payment but I can't see board.

Always login to old pages which doesn't have new invoices and no "Make a payment" function.

Click here to manage your other services => 

403 Forbidden

[Ahra_G]

Hi @billyjeong,

Please try to use your mobile number or Customer ID for logging in. 

You may also refer to the following article on how to update your payment info: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Let us know should you require further assistance. You can also reach out to our Accounts team on 1300 993 011, Monday - Sunday between 8am - 10pm. 

-Ahra_G

[billyjeong]

Hi,

I've changed to new credit card and $1 paid. However, my call has blocked now.
I can't call support as my phone can't call.

I can't see invoices which were old ones in the my account > invoices.

Remember there was a new dashboard which I can see new invoices. 

How can I connect to new dashboard?

[Ahra_G]

Hi @billyjeong 

Here's an article that you can follow through: Introduction to the new My Account 

Let us know should you require further assistance. 

-Ahra_G

[billyjeong]

I've logined to the link but always going to old one. Find the attached image.
So I can't do payment in there.

[BasilDV]

Hi @billyjeong 

We'd like to check on what we can arrange for you.

Just send us a private message with your account details.

BasilDV