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Can't update payment details on site

James6
Level 2
I have tried twice now and the payment keeps being taken from a card that I don't want it taken from...
3 REPLIES 3
Angeli
Moderator

Hi @James6

 

How do you update your payment details? Can you try to follow the steps here?
Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Let me know how it goes.

James6
Level 2
Hi Angeli, I was updating the payment details from credit card to bank account, however it doesn't appear to be working (even though I am going through the steps and it says its worked)
Angeli
Moderator

Hi @James6

 

Kindly send me your TPG account details privately, so I can check if you have successfully updated your payment method to direct debit. 


How do I private message (PM) in the community

 

Regards,