TPG Community

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Cancel FTTB service

Level 1b

Hi, my TPG account is hxxxxxx. Now I need to cancel FTTB service but haven't found a number or email to notify. Can anyone here give me more information about this? It's urgent because I need to go overseas next week. Thank you very much.

7 REPLIES 7
Moderator

Hi @happyeric,

 

Welcome to the community!

 

I am sorry to know that you're considering canceling your service with us. I would like to arrange a call from one of our Account Specialists for assistance. Feel free to PM me your best contact number and preferred time also the reason for your request.


In case you need a reference.

 

How do I private message (PM) in the community

 

Regards,

Level 1b

@Shane I have PM my mobile number. Can you arrange the call please? I am going overseas next week. thanks.

Moderator

Hi @happyeric,

 

Thanks for sending your contact details via PM.

 

We have arranged a call for our Accounts team to discuss the process for you. Expect a call within the day.

 

Kind regards,

BasilDV

Moderator

Hi @happyeric,

 

I can see that you have been in contact with one of our Account Specialists and discussed details about your account related concern.

 

Let us know should you require further assistance.

 

Cheers!

Level 1b

@Shane can you arrange another call please?

 

Your colleague suggested me to find someone to take over the account but unfortunately I find no one at the moment, so I still would like to cancel the service. My flight will be in tomorrow afternoon. Can you arrange the call asap? Thank you so much.

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Moderator

Hi @happyeric,

 

I requested one of our Account Specialists to call you today. Please ensure to make your mobile phone available an expect a call within 20-30mins from now.

 

Let me know how it will go.

 

Cheers!

Level 1b

@Shane Thank you very much.