Cancel Home Bundle

Highlighted
Level 1a

Hi there,

 

Recently got a new cable service installed and its now active. However they are still in the process to port over the copper phone line. Given my package is Home Bundle L. Can I give you notice now I want to cancel internet while I wait for the phone line to be ported? switch over to a phone line plan only maybe?

 

Thanks

 

3 REPLIES 3
Highlighted
Moderator

Hi @oCLfU 

 

Welcome to TPG Community!

 

The ADSL2+ and home phone is sold as a bundle, which means that cancelling 1 service will cause the whole package to be terminated.

 

In order to discuss this in full details, we'll arrange a call from our Accounts team.

 

Please shoot me a PM with your TPG username, preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

Level 1a
PM sent.

Like to see if there is a way to reduce fees from now til the phone line gets ported.

Thanks
Highlighted
Moderator

Hi @oCLfU

 

We realised that you have spoken to one of our Accounts specialist regarding the cancellation of your account and provided the next steps.

 

Feel free to reach out to us again should you require assistance during your transition. 

 

Regards,

Ahra_G