Cancellation of account

[Roels]

Hi
We have moved house and wish to cancel our current account. We have gone with a new provider. What number do I need to call or who do I need to email regarding this?

[Riezl]

Hi @Roels,

We'd like to arrange one of our account specialists to contact you to address this concenrn.

Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Roels]

Sent a PM please cancel ASAP as the billing cycle is ending soon.

[Riezl]

Thanks for the details. We'll have one of our account specialists contact you within the day to discuss the matter, @Roels.

[Roels]

I missed a call from the team. Called back and spent 10 mins on hold without anyone taking my call.
Please consider this my cancellation request in writing with the yser details provided in the PM sent earlier today. I need this acciu3nt cancelled immediatly as i am no longer at the address and have gone with another provider. Please send confirmation refarding cancellation to the email address linked to the account before the new billing cycle. If I am charged again i will raise this issue with the ombusdman.
Thank you.

[Ahra_G]

Hi @Roels, 

Apologies for the inconvenience. We have coordinated this matter to the relevant team for further assistance. 

Regards,

Ahra_G