Cannot cancel TPG plan

[forward]

Hi, I've been unable to cancel my current NBN plan, I've submitted a cancellation request twice using the TPG website, it says they'd be in contact and e-mail me but neither happened.

Today (23/03/2023) I was charged again, I submitted my first cancellation request early Febuary, so I should be outside of the 30 days required and I am not within a contract.

I have attempted to call support twice and have had no luck.

What can I do outside of getting my bank to dispute the transactions and to stop TPG from charging me?

[Ahra_G]

Hi @forward, 

Please provide us with more information such as your TPG account details via PM and when the request was sent so we can check your accounts. 

Thanks!

Ahra_G

[elleewheeler]

Hey, 

Did you end up getting anywhere with this or resolved it at all?

The exact same thing happened to me - I submitted the cancellation form online through my account and nothing ever happened. I assumed by doing that, that it would cancel - this was 31st January. We moved house the following week and until this date I am still getting charged and the money is being taken out every month even though I submitted the cancellation form. 

I've googled and read so many threads of people have so much drama and troubles with TPG - seems they just won't cancel and keep taking your money no matter what you do. 

Please tell me you resolved this - I rang TPG tonight and they said someone had used the service on 7th April - which is false because nobody is living there, yet that was the date the most recent payment has come out and when I question this, TPG just hung up on me. They had no answer. 

[Ahra_G]

Hi @elleewheeler, 

We'd be glad to assist with your concern. Let us have your TPG account details via private message so we can check the status of your request and account. 

Thanks! 

Ahra_G