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login verification code to email?

andytim
Level 2
Hi

Is it possible to send verification to email instead of registered phone number? I am overseas with no sms access. Would like to login to account and activate roaming pls
5 REPLIES 5
Shane
Moderator

Hi @andytim,

 

Let us help activate the roaming of your mobile service. Could you shoot us a PM with your details so we can endorse this with our Mobile Specialists Team.

 

How to send a PM? 

 

Regards,

 

Hi

Is it possible to send verification to email instead of registered phone number? I am overseas with no sms access. Would like to login to account and activate roaming pls

rogerhigham
Level 2

I have the same issue.  Can anyone help me with it? We used my son's mobile to set up our service but he is not available now  I have followed the correct procedure to change verification number.  I was told in an email the number had been changed but it has not.  I need to log into my account as our internet speed is very poor and I need to upgrade. Please can someone help as I go round and round in circles

BasilDV
Moderator

Hi @rogerhigham

 

We are here to assist you with your concern.

 

Kindly send us a PM with your account details for further help.

 

BasilDV

chimingtam
Level 2

I have same problem I am in oversea at present but want to apply for roaming service, unable login to my accunt to apply the service. 

Please help use email verification instead of SMS.

Aubrey
Moderator

Hi @chimingtam, the OTP you need to login to your account can only be sent via SMS. As you're unable to access your online account, please send us a private message with your mobile number or customer ID so we can look into your account. 

 

Thanks,

Aubrey