Hi, I've been unable to cancel my current NBN plan, I've submitted a cancellation request twice using the TPG website, it says they'd be in contact and e-mail me but neither happened.
Today (23/03/2023) I was charged again, I submitted my first cancellation request early Febuary, so I should be outside of the 30 days required and I am not within a contract.
I have attempted to call support twice and have had no luck.
What can I do outside of getting my bank to dispute the transactions and to stop TPG from charging me?
Did you end up getting anywhere with this or resolved it at all?
The exact same thing happened to me - I submitted the cancellation form online through my account and nothing ever happened. I assumed by doing that, that it would cancel - this was 31st January. We moved house the following week and until this date I am still getting charged and the money is being taken out every month even though I submitted the cancellation form.
I've googled and read so many threads of people have so much drama and troubles with TPG - seems they just won't cancel and keep taking your money no matter what you do.
Please tell me you resolved this - I rang TPG tonight and they said someone had used the service on 7th April - which is false because nobody is living there, yet that was the date the most recent payment has come out and when I question this, TPG just hung up on me. They had no answer.