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Cannot set up international roaming

laurellevingoe
Level 2
TPG verification seems to have a fundamental flaw. I’m overseas and need to set up international roaming. However, when I try to login to my account to do this, I have to receive a verification code to my mobile, which I can’t receive because I don’t have international roaming… I’ve seen other responses by mods asking for posters to send their customer ID via PM, but the PM feature doesn’t seem to work on here either. Please help! (Also, please include email as an alternative verification method, to avoid this negative feedback loop)
3 REPLIES 3
BasilDV
Moderator

Hi @laurellevingoe 

 

A community member needs to reach level 2 before they are able to send a private message.

 

We will help you raise your request to our Privacy team. Please send us a private message with your account details.

 

BasilDV

pkunio
Level 2

I have the same issue and I can't use the phone and all my apps requireing identification based on mobile number.
Please help me.

Aubrey
Moderator

Hi @pkunio, we're here to help out! We've replied to your other post located here.