Change the ownership of mobile account

[bbchau]

Hi there,

My sister has her mobile number under my account and now she would like to have her own.  We have called TPG customer support and they advised that we cannot do the transfer of owership over the phone but will need to fill in the 'change of ownership form' available to download online.  The form however seems to relate to internet service as it says to email to adsl_admin@tpg.com.au.  If this form is to be used for change of mobile account owership, where should it be sent to?  Please advise.

Thanks

[Erika]

Hi @bbchau,

Welcome to the Community! 

I've located your account using your Community details and can see that you've been in touch with our Mobile Specialists regarding your request to change the ownership of your mobile account. 

You may use and fill up the same form provided in our website.

Both the you, the current account holder (Section A) and the new account holder (Section B) need to sign the form.

Please send the accomplished form via email to mobilesupport@tpg.com.au or through fax to 02 9850 0813.

The Standard Change Of Ownership request is free of change and will be processed in 2 to 3 working days. 

Important Reminders: 

• Mobile Service Number should not be on a 6 months promotion.
• Bundle (For customer who has Internet, homephone and mobile) discount will be removed.
• There should be no change of plan in progress.
• There should be no SIM Card Replacement in progress.
• Mobile Service Number should be in Active status.

Should you need further assistance, please let us know. 

Regards, 

[choonygal]

Hi! 

I currently have my mobile, my adult son's mobile and our NBN internet under my name. I'm moving, and want to transfer the NBN and his mobile to my son, and retain my own mobile phone under my own account. 

So, essentially, I want to retain my account, with only my mobile on it, and transfer the other mobile and the NBN internet to my son. 

How do I represent this on the transfer form, because there is no option to select service/s to transfer, or retain...  

[adib_rahmang]

Hi @choonygal,

We can help out with that. Can you send me a DM?

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