Charged after cancellation?

[AGJ]

I sent emails last week regarding cancelling my account, provided all relevant detail. I was told on Saturday someone would contact me within 24 hours. Nobody has called me and now I have been charged. What gives? How long will it take to get a refund? Has anyone had any experience with this?

[Anonymous]

Hi @AGJ ,

Thanks for bringing this matter to our attention and we sincerely apologise for the inconvenience. 

We're unable to pull up an account using your community details. In order for us to assist you on this matter, kindly private message to us your customer ID or account username along with the service address.

How do I private message (PM) in the community

Regards,

Angeli

[Rod1]

I've had the same experience.  Tried phoning and was told the issue had been sent to accounts.  Tried emailing and was told I would receive a reply within 48 hours.  That was a month ago.

[Anonymous]

Hi @Rod1,

Welcome to TPG Community!

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community

[Rod1]

My issue has now been resolved satisfactorily.  Thank you.