Thanks for raising this to us, we're sad to know that you considered switching to a different provider. TPG do not deliver equipment to PO Box for security purposes and to prevent fraud. Sending to a PO Box does not verify that the service address for the account. Would like to get your account details (Username/Customer ID together with the address on file) for further handling and investigation of the shipment of the parcel.
In case you need reference: How do I private message (PM) in the community
I recently contacted TPG to update my postal details as I’ve always had a PO Box. However recently I registered a new number. The TPG lady I spoke to told me she couldn’t enter my new PO Box because the system wouldn’t accept it. She said she would investigate and get back to me.
Today I received a call and they told me that I’m not allowed to have a PO Box for my postal communication. I was hoping to have my new modem for NBN forwarded there. Due to recent security issues following a case of ongoing harassment, we’ve had to keep our property gate locked at all times. Whether someone is home or not. We can’t risk leaving it open for the time span it could take an item to arrive through Australia Post, be it 1 day or 3.
The lady told me TPG could not deliver to a PO Box because the parcel wouldn’t fit. But the residential address mailbox is out of use and even smaller than my PO Box so it doesn’t make sense. I told the lady there is never an issue because if a parcel doesn’t fit inside the PO Box, post office staff keep the delivered item in their care and notify me with a card that there’s something awaiting my collection. I then go to the service desk and they give me my item.
The TPG lady told me that due to emergency services requiring the residential address I couldn’t nominate a postbox as my contact point. Which is an irony because I’m subscribed to emergency services and I have both the residential and the PO Box addresses on record with them. They did not decline my postal details. I then asked the TPG staff member what do emergency services have to do with Wi-Fi services. And of course there was no possible response to that.
Therefore I’m being forced to change to a different provider if someone else can send my modem to the post office instead of the connection address. I have never had any other company decline the possibility of postal correspondence through a PO Box.
I’m sorry but that’s just not good customer relations. Especially where I’ve escalated a security issue to the attention of TPG! The current climate is as if customers don’t matter to you. You already have enough type of thing. Very highly disappointed.