Does anyone answer the phones at TPG

[jolene1985]

Has anyone ever made it through to a person when calling TPG
Been on hold with two different numbers for 37 mins!!! What a horrible service

[5907687]

Agree. Customer Service is very poor. I suspect it's still over in Manila and the team is either in system straight-jackets or downsized to a level that results in long wait times. I suspect both. The Customer Service function needs a full overhaul and established in Australia and staffed by Australians.

[shaykempen]

Exactly. Currently dealing with an investigation with them and they’re asking me “why didn’t you try to contact us”, actually I did but I had to end the call every time after multiple hours because I had to go to work

[jolene1985]

They are horrible!
TPG community is a waste off time
Why can’t they just open a chat service so we can chat to them directly when they are hopeless at answering calls.. office hours close at 9pm, I called again after first failed attempt at 8pm
They purposely left me on hold until closing time and in the end I hear a “ please call during business hours “ Absolutely disgusting service

[Anonymous]

Hi @jolene1985,

Thanks for raising this to us, we're able to locate the account using your community details and we've seen that you have been in contact with one of our Account Specialists and discussed details the status of the service. I can also confirm that the account is now active. 

Let us know should you require further assistance. 

Regards,

They are horrible!
TPG community is a waste off time
Why can’t they just open a chat service so we can chat to them directly when they are hopeless at answering calls.. office hours close at 9pm, I called again after first failed attempt at 8pm
They purposely left me on hold until closing time and in the end I hear a “ please call during business hours “ Absolutely disgusting service

[Simmmmmmmo]

No, I don’t think they have the customer support service any more. It’s just the hold music, but no actual people on the other end.

[Anonymous]

Hi @Simmmmmmmo ,

I responded to your initial post located here, could you flick me a message with your details? Let us see what we can do to fix the issue affecting the service.

Regards

No, I don’t think they have the customer support service any more. It’s just the hold music, but no actual people on the other end.

[EddieVH]

What I don't like is hearing dogs, babies or customer service family members/friends in the background while identifying myself.