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Email for broadband cancellation

Level 1d


I have cancelled my broadband connection but was told to send a mail to cancellation team regarding some outstanding credit. Could you please provide the appropriate email?


P.S: I have no clue why this information is not advertised on the support page itself.


Hi @vkharibabu, we have coordinated your concern with our Accounts Team and you will receive an update via email or phone call regarding the matter.


We'll also monitor this and revert to you once an update becomes available. We apologise for the inconvenience.


Hi @vkharibabu


I realised that you have been contacted by one of our Cancellations representative and was advised that your account is now cancelled. 


Should you have further queries or requires assistance, please don't hesitate to directly reply to the email sent by our Cancellations team. 



Thank you.