Hi @Kaypamela,
For NBN connection, an installation guide is sent to your email address with an attached file which will answer your query pertaining to the installation of your service.
Here's some of the following info:
On the day of installation:
• When your nbn™ installer arrives, check their ID before giving them access to your property. Your installer will discuss with you where the equipment is going to be installed.
• The standard installation will include connecting your existing copper phone cable to an nbn™ Distribution Point Unit (DPU) in a pit close to your premises.
• The standard installation could take up to two hours.
Locating your telephone wall socket
An important first step to setup is locating a telephone wall socket in your home.
Which telephone wall socket is the right one?
It’s most likely the socket that currently connects to your phone or internet service. Ideally, it will be located only a
short distance from a power outlet
These are just some of the basic info you need; all other info can only be provided by the installer as he takes a closer look and assess on how the connection will be set up in your premise.
Furthermore, the installer will be the one to discuss whether a new phone socket is required and if you will need to hire a private technician.
Should you have further queries, feel free to let us know. We'd also appreciate if you can provide us with your Customer ID or username via private message in order for us to assist you accordingly.
Regards,
Ahra_G
