General enquiry and bill enquiry

[nicolaou1942]

Hi i have a internet and home line service ..that has unlimited internet .my problem is i keep getting charged extra $10or so a month too top up the extras amount ..that is caused by making too many mobil calls and landline calls.. i added a big talk extras pack too my plan so it wont keep happening but i am still getting the extra 10 or so a month charge...why??? And i also have too reset my password everyday even tho i have entered it correctly ..very annoying ..can u explain and help thank u

[Ahra_G]

Hi @nicolaou1942 , 

Welcome to the Community! 

You currently have the Big Talk which inlcude:

• Unlimited LocalCalls
• Unlimited Standard National Calls
• 100 International Minutes*

If you need more mobile minutes, I would recommend switching over to the OZ Talk. I believe this add-on will suit your needs better. The OZ talk includes: 

• Unlimited LocalCalls
• Unlimited Standard National Calls
• Unlimited National Calls to Mobiles

You may switch over your add-on by logging in to your TPG online account: Using TPG My Account & Online Account Info 

Feel free to let us know should you require further assistance. 

Regards,

Ahra_G