Thanks to @Aubrey for confirming on 06-March via PM that my request via email to cancel the NBN account has been received and that I should expect the accounts team to contact me in the coming days.
Of course, I have been waiting patiently and haven't received any calls yets. However today at 2 PM on 10-March (which is a Sunday by the way), I received an email stating that one of the accounts specialist has tried to contact me by phone but failed and that I should leave a call back number so that they can try again after a few days. Really? Did they really call at all?
Firstly, the email was revieced on the Sunday, I doubt TPG staff would be working on a Sunday. If the call was made earlier in the week, then why did it take so long for the email to be sent out?
Secondly, I have no missed calls on my mobile. Did TPG try to call the home phone? If so, then that is not possible as I can't even use the home phone as TPG refuse to provide the VOIP details for people using their own routers. They only way to use the home phone is if you use the TPG supplied router which is both terrible and locked-down.
Lastly, they asked for me to provide a number for them to call back. Well, how about trying the mobile number listed in my account, which I don't think has been called yet. What a waste of time so far, the cancellation request has not progressed anywhere at all so far. Perhaps it is time to raise a complaint with the TIO.
I did reply to the email with a mobile number (the same one listed in my TPG accounts), so let's wait and see what happens next. Although I don't expect much to happen given how incompetent TPG support and their processes are (Audrey is the exception who has been awesome so far).
