Welcome to TPG Community!
Thank you for your query.
The Home Phone Prepayment Outside Included Value is a pre-payment kept on the account for charges outside or in excess of your plan's included value. If your POIV (Prepayment Outside Included Value) goes below $10, we will automatically top up an amount to make it $20 again.
The initial $20 pre payment is necessary as the Internet and home phone Line rental bundle we are offering you today is sold as Pre-paid. As the line we are connecting will be capable of being used as a standard home phone service, the pre-payment will act as a reserve for any calls made that are not included in your bundle selection. If you choose not to make calls, then this payment will remain intact with no further payment made towards your monthly service charges.
We've configured the system to notify you (or other customers on the same plan) that once the Home Phone Prepayment Outside Included Value has dropped below $10, we will automatically debit the account to restore the required balance of $20.00.
Hope this video helps: TPG $20 Prepayment Outside Included Value
Please feel free to let us know should you have further queries.
Thanks for that. The video was very helpful. And I hadn't realised before that I could click on "View NBN Digital Voice Service Account" to get a record of all the phone call costs (outside included value for us), which makes it all clearer too.
We're very glad to know that it helped with your query, @kmm!
If you will have any outstanding issues or requires assistance in the future, please don't hesitate to reach out to us again here.
Have a good one!