Home Phone Prepayment Outside Included Value

[kmm]

Hi,

We've got a new invoice for $10.20 for "Home Phone Prepayment Outside Included Value". Could you please explain what that's about?

Regards, Mark

[Ahra_G]

Hi @kmm, 

Welcome to TPG Community! 

Thank you for your query.

The Home Phone Prepayment Outside Included Value is a pre-payment kept on the account for charges outside or in excess of your plan's included value. If your POIV (Prepayment Outside Included Value) goes below $10, we will automatically top up an amount to make it $20 again. 

The initial $20 pre payment is necessary as the Internet and home phone Line rental bundle we are offering you today is sold as Pre-paid. As the line we are connecting will be capable of being used as a standard home phone service, the pre-payment will act as a reserve for any calls made that are not included in your bundle selection. If you choose not to make calls, then this payment will remain intact with no further payment made towards your monthly service charges.

We've configured the system to notify you (or other customers on the same plan) that once the Home Phone Prepayment Outside Included Value has dropped below $10, we will automatically debit the account to restore the required balance of $20.00.

Hope this video helps: TPG $20 Prepayment Outside Included Value

Please feel free to let us know should you have further queries.

Cheers! 

[kmm]

Hi Ahra_G,

Thanks for that. The video was very helpful. And I hadn't realised before that I could click on "View NBN Digital Voice Service Account" to get a record of all the phone call costs (outside included value for us), which makes it all clearer too.

[Ahra_G]

We're very glad to know that it helped with your query, @kmm! 

If you will have any outstanding issues or requires assistance in the future, please don't hesitate to reach out to us again here. 

Have a good one!  

[romany52]

Hi there,

Will you be offering a plan that does not include the Digital Voice option in the near future? 

Thanks

[Ahra_G]

Hi @romany52,

Welcome to the Community!

At this stage, the NBN service that we offer is sold as a bundle plan which includes the homephone service.

You are not required and you have the option not to plug in a handset if you do not intend to use the homephone. No minimum call spend is required and line rental is already included as part of your bundle service.

We do not have plans on providing a standalone internet service yet.

Let us know if you would like to speak with one of our NBN specialists should you have further queries. 

Cheers!