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How to top up my prepaid mobile balance

JohnH1
Level 2

Hi

 I wish to top up. my prepaid balance on my mobile. My accound shows that i have been transferred to Novus. in a previous question on the community 'Shane' said that i had received an email with my new 'credentials'. However i have not been able to find such an email. Can someone please send me the 'new credentials' so that i can top up and use my phone again?

John

1 REPLY 1
Angeli
Moderator

Hi @JohnH1

 

You can log in to your My Account (new interface) and use your TPG mobile number as the username then type in the same password. 


How To Top Up TPG Mobile Prepaid Balance

 

Let us know if you need further help.

 

Regards,

Angeli