I'm unable to login and access "My Account" details with TPG.

[Angeli]

Hi, 

Our customer relations team will be taking over your account and a case officer will be in contact with you within 24 hours to discuss your My Account and Webspace inquiry. 

Regards, 

Angeli

[daveoz]

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@Angeli wrote:

Hi, 

if you do not have a passport or license, do you have a proof of age card? 

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I had to Google what a "proof of age card" was, and no I don't have one.
Is that something that a 76 year person would have?

[daveoz]

Regarding me not knowing my TPG account number...
I've just found a printed sheet of info that I received from TPG a long time ago, and in brackets after my email address in the "account and configuration details", are 7 numbers. Would that be my TPG account number?

[daveoz]

It's been three days and I haven't been contacted by anyone from the "customer relations team".

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@Angeli wrote:

Hi, 

Our customer relations team will be taking over your account and a case officer will be in contact with you within 24 hours to discuss your My Account and Webspace inquiry. 

Regards, 

Angeli

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[Shane]

Hi @daveoz 

We can confirm that the complaint investigation is still ongoing; our complaints team is not available during weekends. Expect updates tomorrow via email, SMS, or phone call.

Regards,

[daveoz]

What about the case officer from the customer relations team....will he/she still be contacting me?...

"Our customer relations team will be taking over your account and a case officer will be in contact with you within 24 hours to discuss your My Account and Webspace inquiry."

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@Shane wrote:

Hi @daveoz 

We can confirm that the complaint investigation is still ongoing; our complaints team is not available during weekends. Expect updates tomorrow via email, SMS, or phone call.

Regards,

---

[BasilDV]

Hi @daveoz 

Yes, your case manager will contact you within the day.

BasilDV

[daveoz]

I received a phone call from my case manager today, and when she mentioned the photo ID that's required I said I might have an old driver's licence. I was having trouble understanding her but I think she said to look for it and that she'd call back later today. I couldn't find the driver's licence so it's probably ended up in the rubish bin. I'm now waiting for her to call back.

It's been said that being unable to verify who I am is why I'm unable to access the TPG "My Account" section, but if I'm not who I say I am....
How can I access my emails in TPG's "Post Office"?
And how can I be talking to you when you call the phone number that's under my name and address in the South Australian online "White Pages" phone directory?
And how can I access my bank details and see that my last Visa credit card payment to TPG was on 3/5/2023?

Daveoz
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[Angeli]

Hi @daveoz, 

We've passed on your new post to the assigned case manager and she will be in contact with you today regarding this matter. 

Regards, 

Angeli

[daveoz]

Can someone tell me when TPG's "complimentary" webspace will be closed down?

And can someone also tell me when the webspace, that was included in the TPG "plan" that I started paying for 23 years ago, became "complimentary"?