I want to remove my webspace files while I still can. ... View more

  My customer ID number is apparently where I'm trying to access, the My Account section. ... View more

What "account details" do you want? ... View more

WHY AM I STILL BEING ASKED TO VERIFY MY IDENTITY BEFORE I CAN ACCESS "MY ACCOUNT" DETAILS? This is the message I'm getting.... "We will send a code to your mobile number 04XX XXX 380. Please enter your code to verify your identity." That sytem is flawed because that code expires after 5 minutes. It's apparently OK for me to supply my son's mobile number because I haven't got a mobile phone, but how can I be expected to receive the code from him and then use it to verify my identity before the 5 minute time limit expires? and regardless of what time in the day or night it is, how many times does TPG expect me to try to do that? And TPG is descriminating against the elderly because they're the ones less likely to have a mobile phone. Can anyone recomment a good ISP? ... View more

Can someone tell me when TPG's "complimentary" webspace will be closed down?   And can someone also tell me when the webspace, that was included in the TPG "plan" that I started paying for 23 years ago, became "complimentary"? ... View more

I received a phone call from my case manager today, and when she mentioned the photo ID that's required I said I might have an old driver's licence. I was having trouble understanding her but I think she said to look for it and that she'd call back later today. I couldn't find the driver's licence so it's probably ended up in the rubish bin. I'm now waiting for her to call back. It's been said that being unable to verify who I am is why I'm unable to access the TPG "My Account" section, but if I'm not who I say I am.... How can I access my emails in TPG's "Post Office"? And how can I be talking to you when you call the phone number that's under my name and address in the South Australian online "White Pages" phone directory? And how can I access my bank details and see that my last Visa credit card payment to TPG was on 3/5/2023? Daveoz ------------- ... View more

What about the case officer from the customer relations team....will he/she still be contacting me?... "Our customer relations team will be taking over your account and a case officer will be in contact with you within 24 hours to discuss your My Account and Webspace inquiry."   @Shane wrote: Hi @daveoz    We can confirm that the complaint investigation is still ongoing; our complaints team is not available during weekends. Expect updates tomorrow via email, SMS, or phone call.     Regards,       ... View more

It's been three days and I haven't been contacted by anyone from the "customer relations team".   @Angeli wrote: Hi,    Our customer relations team will be taking over your account and a case officer will be in contact with you within 24 hours to discuss your My Account and Webspace inquiry.    Regards,  Angeli   ... View more

Regarding me not knowing my TPG account number... I've just found a printed sheet of info that I received from TPG a long time ago, and in brackets after my email address in the "account and configuration details", are 7 numbers. Would that be my TPG account number? ... View more

@Angeli wrote: Hi,    if you do not have a passport or license, do you have a proof of age card?  I had to Google what a "proof of age card" was, and no I don't have one. Is that something that a 76 year person would have? ... View more

@Angeli wrote: Hi,    Kindly confirm as to why you do not have any valid ID.  Kindly tell me what you consider to be an acceptable ID and I'll tell you if I've got it.   Daveoz ... View more

Here we go again!!!!..... I've forgotten how many times I've been down this road........... ------------------------------------- Dear David, Thank you for contacting TPG. 1) To complete your identity verification, you'll just need to perform an online digital assessment with your current photo ID on a smart phone with a front-facing camera. 2) You can use a Passport from any country or an Australian Government Issued License/Photo ID card as your photo ID. Please note that we cannot accept digital screenshots of ID. 3) We've just sent a link to the digital assessment via SMS to the contact number you provided on the online form. Please note that the link will expire in 48 hours. 4) If you do not receive the link or do not have access to the contact number you provided, please reply with an alternate contact number we can resend the link to. 5) You can use an international mobile number but please also advise us what country the number is from to ensure you receive the link. Kind Regards, Arnel Ramirez TPG Telecom Privacy Team Copyright 2022 TPG Telecom Limited ABN 76096304620 ------------------------------------------ My reply...... 1) I don't have a current photo ID. 2) I don't have a passport, etc., or a smart phone. 3) That's my son's mobile number, and when he emails me "the link to the digital assessment", I'll click it again, and if I continue to go round in cirles I'll be asking my local Member of Parliament to help me get me off this.......merry-go-round! Daveoz https://community.tpg.com.au/t5/Accounts-and-Billing/I-m-unable-to-login-and-access-quot-My-Account-quot-details-with/td-p/130144/emcs_t/S2h8ZW1haWx8bWVudGlvbl9zdWJzY3JpcHRpb258TEhSMVUwREI2NzRFN0p8MTMxMjc0fEFUX01FTlRJT05TfGhL -------------------------- ... View more

Here we go...around in circles again!  Apparently my customer ID details are in the "My Account" section that TPG is stopping me from accessing.  I hope my local Member of Parliament is able to follow all this. :)   ... View more

https://users.tpg.com.au/daveoz/ I'm getting an "unable to connect" message. Should I be able to access my webspace files when TPG is stopping me from accessing "My Account" details? ... View more

My next question is...how can I save all my webspace pics etc....if I can't access them? ... View more

I've found out why TPG wants my pic. The following "info" is from TPG's "Privacy Policy...... ( https://www.tpg.com.au/about-us/legal/privacy ) "Some of the information that we collect may be sensitive information, for example, information about your health, race, ethnic origin, religious beliefs or your biometric information (e.g. for facial recognition and verification)." That's obviously why TPG wants my photo... "facial recognition" ...my pic is going on a facial recognition database! That "Privacy Policy" paragraph continues......... "If we need this type of information we will ask you for permission, except where otherwise allowed or required by law." TPG, by preventing me from accessing my TPG account details etc, is trying to force me to supply my photo. That's obviously not asking "for permission" to have my pic, and are they "allowed or required by law" to have it? I would very much like an aswer to that question. I also found out why I was having trouble understanding all the people at TPG that I was speaking to on the phone. It's because they're all in the Phillipines. I was feeling quite sad yesterday about having to leave TPG after 23 years. I'm feeling less sad about it today. :) ... View more

G'day! These are the emails I've received from TPG after supplying a mobile phone number as required by TPG... ================================================= From: "Verify - TPG" <verify@tpg.com.au> To: "****@tpg.com.au" <****@tpg.com.au> 16/5/23 15:14 Hi David, Thank you for contacting TPG. To complete your identity verification, you'll just need to perform an online digital assessment with your current photo ID on a smart phone with a front-facing camera. You can use a Passport from any country or an Australian Government Issued Licence/Photo ID card as your photo ID. Please note that we cannot accept digital screenshots of ID. We've just sent a link to the digital assessment via SMS to the contact number you provided on the online form. Please note that the link will expire in 48 hours. If you do not receive the link or do not have access to the contact number you provided, please reply with an alternate contact number we can resend the link to. You can use an international mobile number but please also advise us what country the number is from to ensure you receive the link. Thanks, Judy TPG Telecom Privacy Team ==================================== From: No-reply@tpg.com.au> To: "****@tpg.com.au 16/5/23 16:31 Hello David, Thank you for your call to TPG today. [TPG called me.] We were unable to verify your identity. To confirm that we are talking to the Account Holder, proof of your identity must be provided to our Privacy Team using our online form at: https://www.tpg.com.au/identity This additional step has been implemented to protect our customers from unauthorised account access. Once the form has been submitted, we will be in touch within 1-2 business days. If you are not attempting to verify your identity with TPG, please call us on 13 14 23 as soon as possible. Kind regards The TPG Team ===================================== 16/05/2023 16:57 Hi David, Thanks for submitting your ID information. Your reference number is 06352785. We'll review your request and send you another email/SMS within the next 2 business days. Kind regards, The TPG Team ========================================== This is me......... I'm 76 years old and live alone, and am not in the best of health. I don't want this hassle. I don't want to speak to anymore people that I'm struggling to undertand what they're saying. I don't have a mobile phone, (I supplied my son's mobile number), and I don't have a smart phone to take a picture of myself with, or even undertand how that verifies that I am who I am. I've been with TPG for 23 years, and I don't want to go to another ISP, and I'll probably contact a lawyer before I do that, BUT HOW LONG IS IT GOING TO TAKE BEFORE I CAN ACCESS MY ACCOUNT DETAILS, AND AM ABLE TO REMOVE MY PICTURES BEFORE MY "CONPLIMENTARY" ONLINE WEBSPACE IS CLOSED DOWN? Isn't being able to access those account details something that I'm paying for? Dave M. ... View more

I wanted to access my webpage files. ... View more

"May we know if what are we trying to achieve for us to see what we can arrange for you?"   What does that mean? ... View more

I received this from "Vodophone Support" today..... "Thank you for contacting Vodafone but unfortunately the account/mobile number you have provided is not showing as a Vodafone number. Can you please confirm the correct mobile or account number so we can locate the account?" I didn't provide my account or mobile number because I can't, and I guess providing my email address as suggested didn't work! TPG's "new security measures" are cetainly doing a good job of keeping me out. :( ... View more

Apparently I'm supposed to fill in a "customer identification form" before I can access "my account" details. My "Account number or Mobile number" is required in that form, and as I obviously can't supply a mobile number, I'd like to know where I can find my TPG account number. :) ... View more

PM sent. @BasilDV wrote: Hi @daveoz    We'll raise this case with our Privacy team in order to update your account details.   Kindly send us a private message with your account details.   BasilDV ... View more