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I want to terminate my TPG internet plan

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Level 1a

Hi, I don't need my TPG internet service anymore. How can I terminate it now? I tried the customer service call, but have no chance to go through. 

3 REPLIES 3
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Moderator

Hi @chucklqsun 

 

We regret to hear that you've decided to terminate your service with us,.

 

In order to process this, we'd like to arrange a call from our Accounts team as they need to make sure that the request comes from the owner of the account.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

Regards,

BasilDV

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Level 1a

I will travel to Africa for the next few months, I want to reactivate my plan upon my return. Thanks

 

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Moderator

Hi @0433916554,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community

 

It would be best that you also edit your community username.