Insufficient account balance

[SKdkx12106]

Hi I just tried to make a phone call to hear that the account balance is insufficient, I looked at bank and think there wasn't enough credit for automatic payment to go through, have rectified this, but not sure where to make manual payment, and can't ring support as no credit!!!

[BryanR]

Hi,

A solution maybe try using the TPG App.

We introduced the New TPG app for Mobile, please download the app, now on you can do many things, easily from your app.

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

[Lena888]

Omg!! I
Am
In the same
Boat!! I can’t do anything. And my credit is fine!!

[Lena888]

Hi,
For some reason the app isn’t letting me
Log in. I’m not sure why!!
My credit is fine but I can’t make calls or have data as I have insufficient credit
But not sure how this is possible!

[BasilDV]

Hi @Lena888

Welcome to the Community!

We were able to locate your account using your Community details and reviewed the issue.

There's an account balance of $24.99, which the payment is still in progress.

If you are using a Direct debit, it may take within 5 business for the payment to be cleared.

You may check it via My Account (https://www.tpg.com.au/myaccount) for further updates.

BasilDV

[PatGolf]

I have just had the same problem. The Balance is $10 and is paid by DD which has plenty of available funds. I have recently transferred from Telstra after 40 years so TPG, GET THIS SORTED or I will leave you also and lodge a complaint with the Ombudsman

[Riezl]

We are sorry to know that you are having issues with the service and considering changing provider, @pflood1954. We value you as our customer and we'd like to check what can be done to turn things around.

We have located an account using your community details, but we want to make sure that we got the right one. Please send us a private message with your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[6863166]

Same here, the app won't allow me to log in it says my plan is doesn't have app support.

Please contact me ASAP, need to use the service and it's all paid.

[Riezl]

Hi @6863166, we have located an account using your community details, but we'd like to make sure that we got the right one.

Please PM us your TPG account details.

Kindly try to send a private message again by following the steps on this link: How do I private message (PM) in the community

[MOri]

I have the same problem. I want to make an international call while I do not have any debt. I hear the same message.