Welcome to the Community!
We were able to locate your account using your Community details and reviewed the issue.
There's an account balance of $24.99, which the payment is still in progress.
If you are using a Direct debit, it may take within 5 business for the payment to be cleared.
You may check it via My Account (https://www.tpg.com.au/myaccount) for further updates.
I have just had the same problem. The Balance is $10 and is paid by DD which has plenty of available funds. I have recently transferred from Telstra after 40 years so TPG, GET THIS SORTED or I will leave you also and lodge a complaint with the Ombudsman
We are sorry to know that you are having issues with the service and considering changing provider, @pflood1954. We value you as our customer and we'd like to check what can be done to turn things around.
We have located an account using your community details, but we want to make sure that we got the right one. Please send us a private message with your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community