Mobile - Terms and Conditions not available

[elesh]

Since July, TPG added new services (Voice Mail, RSC, etc) without my permission. On 9/09 I asked TPG not to add any services. On 10/09, all calls were disconnected after 1-2 rings. On 16/09, TPG informed they would automatically change my plan to a new one (more expensive).

5 weeks is a very short time for such notifications. I requested full Terms and Conditions a few times  with no success. 

Also there is no public acknowledgement of the PAYG plan cancellation. Please, explain.

[kate_]

Hey @elesh. We made the decision to streamline the mobile plans we have on offer so we can continue to focus on the quality of our products, and work to future proof them.

You can check out the Terms and Conditions for our mobile service at the link below, alongside the Critical Information Summary for our new plans.

Mobile Terms and Conditions

Critical Information Summary | TPG Sim Only Mobile Plans