Mobile billing details

[jdhowsam]

Anyone...my TPG internet billing details have been updated, but my mobile billing details are old...when i'm on the mobile page there is no way to update there, so TPG just keep trying to bill an old card. They give me a number to call...which has a 60 min wait time. Why is it so hard to pay your bill?!!!!!!!

[Ahra_G]

Hi @jdhowsam, 

Thanks for reaching out and we're sorry to learn about the difficulty encountered in settling your account. 

I would recommend checking out these articles:

• Using TPG My Account & Online Account Info
• TPG billing cycle and advance payments explained
• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online 

Kindly provide us with your Customer ID or TPG mobile number via private message in order for us to assist you further. 

Regards,

Ahra_G