Password reset doesnt work

[Geeohhh]

Password reset does not work, the process does not complete, entered relevant information the blue process bar goes from left to right at the top then it just sits almost at the end without completing, i do not recieve an email.

[Shane]

Hi @Geeohhh ,

Thanks for bringing this to our attention. I would love to help arrange one of our Account Specialists to contact you to provide assistance resetting the password. 

Send me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community 

Regards,

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@Geeohhh wrote:
Password reset does not work, the process does not complete, entered relevant information the blue process bar goes from left to right at the top then it just sits almost at the end without completing, i do not recieve an email.

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[unaflores]

Good day! I also have a password problem. Tell me, please, you can call or write about the problem for direct support service,

[Ahra_G]

Hi @unaflores, 

We recommend checking out these Community articles:

• Forgot your TPG account password?
• Using TPG My Account & Online Account Info

if the issue persists, please send us your Customer ID or username via private message in order for us to assist you accordingly. 

Regards,

Ahra_G