Payment Retry

[royjinnz]

I recently updated my payment method from credit card to direct debt. I received an email from TPG indicating the payment failed. 

I followed the retry payment article from the support, however, when I click through my current balance. The page indidcates I have nothing to pay and there is no payment button etc at all.

What does that mean? Can anyone else help?

Cheers,

[alanguide]

Look at your bank account. Did the debit go through? If the fail notice has a link or a strange 'from' email address (look at the whole address), this may be a well known malware injection or scam attempt.

[Ahra_G]

Hi @royjinnz,

Let us help confirm these details for you. Send us a private message and we'll up your account. 

-Ahra_G