Plan change billing question

[gavingroom]

I was connected to the NBN50 plan last Friday the 24th ($69.99 per month). If I was to change plans today and move to the NBN100 plan, would I have to pay $89.99 up front as plans are paid in advance?

[gavingroom]

Update: I rang the accounts team and had all my questions answered. I have moved up to the NBN100 plan

[gavingroom]

How long does a plan/speed change usually take to go into effect? I called over twelve hours ago.

[Ahra_G]

Apologies for the delay in response, @gavingroom. 

The upgrade normally takes up to 24hrs to complete. I will check this again later today and will update you with the progress. 

Thanks! 

[gavingroom]

Thanks @Ahra_G I appreciate it!

[gavingroom]

It has been almost three days now and this plan change still hasn't gone through. I have rang a few times to check on its progress but no luck.

[BasilDV · Accepted solution]

Hi @gavingroom

We apologise for the delay.

The outage that we've experienced in our system caused the delay in applying the new plan for your account.

Your case manager has requested an urgent request yesterday and updates will be given by Monday.

Thank you for your patience.

BasilDV

[gavingroom]

Thanks for the response @BasilDV - I appreciate it.

[Riezl]

Hi @gavingroom, the system issue has been resolved. We can see that you have been in touch with one of our account specialists and opted to keep the original plan.

Should you wish to upgrade your plan in the future, you can do it via our website or you can PM us your contact details so we can arrange one of our change of plan specialists to contact you for assistance.

Let us know should you have further queries. Thank you.

[gavingroom]

Hi @Riezl. I have moved away from TPG because of this. If something as simple as a plan change can cause this much of an issue, I didn't want to carry on my service. I have already written the cancellation team with my request. Thank you anyway for your help.